Date
7 Oct 2025
Category
Thought Leadership
Culture, The Ultimate Competitive Market: Beyond the Logo | Part 3

Designing Workplaces That Feel Like the Brand

Written by: Rachel Basha & Nicola Osborn | CEO & Creative Director, Basha-Franklin

Published 7th October 2025

Super Group, St Pancras Campus, Brand Auditorium - embody culture through design.
Super Group, St Pancras Campus, Brand Auditorium - embody culture through design.

A brand is easy to see. Culture is harder to feel. The strongest organisations know the two are inseparable - and the workplace is the stage where both come to life.

Too often, companies confuse brand with signage: a logo on the wall, furniture in brand colours, or a tagline in the lobby. Meaningful? Rarely. A workplace cannot simply wear the brand guidelines. It must embody culture through design, behaviour, and everyday experience.

When that doesn’t happen, employees may see the brand - but they don’t live it. And that’s the missed opportunity.

The Missed Mark: Common Pitfalls
1. Sustainability as a Checkbox

Treating it as compliance signals short-term thinking. Top talent expects eco-conscious, future-ready workplaces. Without adaptability and visible sustainable features, engagement suffers.

2. Surface-Level Branding

Logos and colours don’t convey culture. They decorate, but they don’t inspire.

3. Copying Peers

Safe Choices create cookie-cutter workplaces. Recognisable, but never memorable

4. Values Lost in Translation

“Innovation” or “collaboration” mean nothing without spatial cues that bring them to life.

5. Ignoring Micro-moments

Corridor chats, welcome rituals, day-to-day interactions - these quiet signals shape belonging. Miss them, and culture feels hollow.

These aren't cosmetic issues. They actively weaken culture and undermines performance.

The Value of Immersion

Culture comes alive when values are embedded into every touchpoint: the building, the user journey, and even the smallest micro-moments.

A curated, immersive brand experience turns the workplace into more than four walls. It becomes a living ecosystem where values are felt, shared, and enacted every day.

Nicola Osborn, Creative Director Basha-Franklin
When Designed with Intention:

• Engagement and retention rise.

• Collaboration and innovation thrive.

• Clients and partners build deeper trust.

• Real estate delivers higher ROI - because the workplace actively drives culture and performance.

Designing for Resilience and Sustainability
MYO St Paul’s, Level 3 Work Lounge - low-impact materials, circular design strategies, and adaptable spaces
MYO St Paul’s, Level 3 Work Lounge - low-impact materials, circular design strategies, and adaptable spaces

The Problem: Sustainability is too often reduced to compliance, rather than culture.

The Solution: Design resilience in from the start - low-impact materials, circular strategies, adaptable spaces, and stories that matter.

The Impact: Sustainable workplaces foster pride, belonging, and responsibility. They show employees they’re part of something bigger, while signalling future-readiness to clients, partners, and investors.

A logo can live on the wall. Culture must live in the space.

Surface-Level Branding to Embedding Values in Space

The Problem: Logos and colours alone don’t make culture tangible.

The Solution: Translate brand values into spatial DNA:

• Spaces that support collaboration and inclusivity.

• Transparency through glass partitions and open sightlines.

• Materials, lighting, and acoustics that enhance focus and performance.

• Adaptive space that can support multiple uses, training and learning spaces integrated into daily use.

The Impact: Employees experience and internalise values. The workplace becomes meaningful, not just functional.

Copying Peer Groups to Leading with Distinct Identity
SuperGroup, St Pancras Campus, The Arcade - High performance space, amplifying the brand USP.
SuperGroup, St Pancras Campus, The Arcade - High performance space, amplifying the brand USP.

The Problem: Replicating competitors produces generic workplaces lacking personality or meaning.

The Solution: Lead with your own identity. Bespoke, site-specific design reflects brand, employee needs and local context. Amplify the brand USP through curated artwork, integrated brand elements or interactive installations.

The Impact: Distinctive workplaces foster pride, engagement and belonging. The environment becomes a cultural engine and strategic asset, immediately communicating identity to employees, clients, and partners.

Values Lost in Translation to Designing for Behaviour
Related Argent, Arrival Space – Subtle spatial cues guiding movement, behaviour and interaction
Related Argent, Arrival Space – Subtle spatial cues guiding movement, behaviour and interaction

The Problem: Abstract values fail if not embedded in everyday behaviour.

The Solution: Align design to influence behaviour:

• Flexible, adaptable zones for innovation and experimentation.

• Vibrant shared and informal areas to encourage collaboration.

• Restorative spaces with natural light; quiet rooms, gym, therapy and outdoor areas.

• Spaces that inspire creativity and problem-solving: adaptable layouts and sensory design; colour, texture and daylight.

The Impact: Values become actionable. Employees internalise them, culture strengthens and the workplace itself reinforces desired behaviours.

Ignoring Micro-Moments to Curated Immersive Experience
SuperGroup, St Pancras Campus, Club Space – Informal spaces for spontaneous and purposeful connection.
SuperGroup, St Pancras Campus, Club Space – Informal spaces for spontaneous and purposeful connection.

The Problem: Culture is shaped by everyday interactions; overlooking them dilutes engagement and belonging.

The Solution: Design intentionally for micro-moments:

• Arrival sequences that communicate identity.

• Informal spaces for spontaneous and purposeful connection.

• Subtle spatial cues guiding movement, behaviour and interaction.

• Playful event areas, colour, texture and visual interest to energise daily work rhythms.

The Impact: Engagement rises, collaboration improves and culture is consistently felt. The workplace becomes a living ecosystem, not just a setting for work.

Culture as the Competitive Edge
SuperGroup, St Pancras Campus, Super Athlete Gym - workplace driving performance.
SuperGroup, St Pancras Campus, Super Athlete Gym - workplace driving performance.

When brand values and culture are embedded in design, workplaces deliver measurable results:

• Higher engagement and retention.

• Stronger client and partner trust.

• Greater adaptability during change programmes.

• Tangible real estate ROI - the building drives performance, not just hosts it.

Brand can live on the wall. Culture must live in the space.
Brand values are the promise. Culture is the proof. When aligned and reinforced through design, behaviour, and experience, the workplace becomes a cultural engine, amplifying identity, engagement, and long-term business performance.

Key Takeaways

• Culture cannot be an afterthought; it must be embedded in every aspect of the workplace.

• Sustainability and resilience are now strategic imperatives, shaping both employee experience and talent attraction.

• Micro-moments, behaviours, and space design work together to bring brand values to life.

• A distinctive, immersive, future-ready workplace is a competitive advantage, not a cost.

The workplace is more than a building, it is the stage for culture, a tool for engagement, and a platform for business performance. Design it to feel like your brand, live your values, and unlock the full potential of your people and your organisation.

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